SSL is an essential part of running an eCommerce site. It helps keep your customers safe and secure when shopping on your website and gives them more confidence in you as a business. In this article, we’ll walk you through how to fix the problem of being “unable to get an issuer certificate” so that your online shoppers can continue buying without worries!
Your site has a problem with the SSL certificate
The SSL certificate for your site has expired.
You can fix this by renewing the certificate or deleting it and then adding a new one.
The error message is: unable to get issuer certificateunable to get issuer certificate
The error message is displayed as “unable to get issuer certificate” in the browser window. It will appear in the address bar when you try to access a website that uses SSL.
There are two possible causes for this error
- The certificate is expired.
- The certificate is invalid.
- The certificate was self-signed, which means it was created by you and not signed by a trusted third party (such as Symantec). This can happen if you’re using an isolated network with no Internet access or trying to use a self-signed SSL certificate on your domain when your domain has been validated by Let’s Encrypt or another CA.
- The root certificate isn’t installed or trusted on your computer, so Chrome cannot verify the website’s identity with its public key contained in this intermediate certificate.*
This error is fairly straightforward to fix.
- Check your SSL certificate. You can do this by going to the “Certificate” tab in your Cloudflare dashboard and clicking on “View Certificate.” If you get an error message here, then the issuer of your SSL certificate may have changed since you last set it up or renewed it. In this case, you’ll need to contact them for help with getting a new certificate issued that includes their updated information.
- Check your server settings and configuration files (e.g., Apache/Nginx). If there are any errors in these files during installation or updates, they will cause problems such as these when someone visits your site over HTTPS without having been able to verify its authenticity first due specifically because one or more parts weren’t working correctly beforehand so now everyone else suffers too even though only certain users may experience issues depending on how their browser handles things differently than others due
There was a problem with SSL certificate verification.
As you may know, there is a process in which the server’s certificate is verified by checking its signature and the issuer’s certificate. In other words, if something goes wrong during this process, you will get an error message that says, “There was a problem with SSL certificate verification.”
To solve this error message:
- Check your browser settings; sometimes, they can affect how well your computer communicates with web servers over HTTPS connections (which are encrypted). If you don’t see any issues there…
- Look at the domain name of the website you’re trying to visit; if it doesn’t match what’s shown in your address bar or bookmarks list (and especially if it has no dots), then someone may have been tampering with their DNS records so that users would be directed elsewhere without realizing anything was wrong until too late – after entering sensitive information like passwords or credit card numbers into what looks like legitimate forms on screen but actually aren’t being sent anywhere proper because hackers have set up phishing sites where no one checks credentials carefully enough before submitting them out loud so anyone nearby could hear about them too quickly even though there shouldn’t have been any eavesdroppers listening closely sufficient since most people don’t care much about privacy anyway since everyone knows nothing ever happens unless someone makes up stories about things happening all over again after they’ve already happened once before but didn’t happen again afterwards because nothing ever repeats itself exactly twice.), thus making sure nobody suspects anything shady going on behind closed doors despite rumors circulating among insiders who refuse
Conclusion
The SSL problem is fairly straightforward to fix. The first thing to check is that the server has been configured correctly and the certificate installed correctly. If this doesn’t work, then there are two possible causes for this error:
