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NEW QUESTION 50
Which service catalogs are available out-of-the-box in the customer portals? (Choose two.)
- A. Customer Service
- B. Consumer Service
- C. Partner Service
- D. Product Service
Answer: A,C
NEW QUESTION 51
Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)
- A. Execute assigned tasks
- B. Manage requests
- C. Manage assets
- D. Manage cases
- E. Close work orders
Answer: A,D,E
Explanation:
When your mobile device is offline, you can execute assigned tasks at the task location, manage assets, track the time stamp of updated tasks, and close work orders and work order tasks. The data for tasks performed offline is stored in the device cache and synchronized when the device goes online.
NEW QUESTION 52
Which of the following roles cannot update a consumer’s record?
- A. sn_customerservice_manager
- B. sn_customerservice_agent
- C. admin
- D. sn_customerservice.consumer_agent
Answer: B
Explanation:
Reference:
customer-service-management/task/create-a-consumer-record.html
NEW QUESTION 53
Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?
- A. Live chat
- B. Viewing knowledge articles
- C. Open an incident
- D. Consumer self-registration
Answer: D
NEW QUESTION 54
To which entities can Special Handling Notes be applied out of the box?
- A. Consumer
- B. Sold Product
- C. Entitlement
Answer: A
NEW QUESTION 55
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