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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q48-Q53):
NEW QUESTION # 48
Which two components must be configured for CCE to begin routing the contact and start processing the call?
(Choose two.)
- A. ICM script
- B. Call type
- C. Network VRU
- D. Skill Targets
- E. Media routing domain
Answer: A,B
NEW QUESTION # 49
How can the Extension Mobility feature be described?
- A. As part of the configuration, both device profiles and phones need to be added to the pg user account.
- B. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
- C. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
- D. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
Answer: D
Explanation:
Explanation
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_0
NEW QUESTION # 50
What is the suggested mechanism to offer coaching to agents by supervisors?
- A. TeamMessage
- B. Desktop chat
- C. Whisper coaching
- D. Email
Answer: B
NEW QUESTION # 51
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)
- A. Configure Business Hours under Organizational Setup > Departments under CCE Admin
- B. Configure an IF node in ICM script editor
- C. Configure Business Hours under Organizational Setup > Business hours under CCE Admin
- D. Configure set variable in ICM script editor
- E. Use the expression BusinessHourStatus.<Calendar Name> . BusinessHours in the IF node.
Answer: C,E
NEW QUESTION # 52
Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)
- A. G729
- B. the max file size is 40 MB
- C. the file format is wav
- D. the file format is mp3
- E. G711 mu-law or a-law
Answer: B,D
NEW QUESTION # 53
……
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